Legal Information and Terms of Usage
Refundmysuper.com.au is a trading name of the services of EBTA, Sydney, Australia Our
Guarantee
Refundmysuper.com.au guarantees that it will use its best endeavours to organise any due refund of superfund for people who have worked in Australia
refundmysuper.com will organise the refund of the maximum amount possible based on the information and documentation provided by its customers and in line with the legal entitlements and obligations of the customer within the tax law of Australia.
refundmysuper.com.au will provide the refund as expediently as possible, subject to the provision of the necessary documents by the customers and the efficient processing of the refund application by the ATO
Exceptions to our tax refund responsibilities
refundmysuper.com.au is not responsible for the refund of tax where:
· the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
· the customer has already received a super refund;
· the customer has already applied for a superf refund, either directly or through another person, natural or legal;
· the customer owes money to the Australian Taxation Office.
· the ATO has different information on its system than that provided by the customer
· the ATO information leads to a decision that the customer is not due a refund. Where there is a possible case for appeal within the law, such measures will be taken by refundmysuper.com.au where the customer information enables it to do so.
refundmysuper.com.au will endeavour to help the customer resolve these issues, provided it receives all necessary information and instruction from the customer.
Power of Attorney
When the customer signs a Power of Attorney permitting refundmysuper.com.au to organise his/her refunds, he/she is agreeing to pay the fee to refundmysuper.com.au for the organisation of the refund. If the customer has signed a Power of Attorney authorising refundmysuper.com.au to organise his/her refunds, and has, with or without his or her knowledge, applied or authorised any other person, natural or legal, to organise the same refund, he/she will owe refundmysuper.com.au the fee for the organisation of a refund, notwithstanding that the customer has obtained a refund otherwise than with the assistance of refundmysuper.com.au.
If the ATO sends the due refund to the customer directly, rather than to refundmysuper.com.au, the customer still owes the processing fee in full to refundmysuper.com.au for the service rendered, which resulted in the issuing of the refund.
If the customer does not pay this fee, pursuant to the information above on a voluntary basis or on request from refundmysuper.com.au, refundmysuper.com.au reserves the right to:
1. Take legal action to pursue the customer for the fee due
2. Publish the name of the customer as a Bad Debtor in the local newspaper, on the refundmysuper.com.au website and other media if the fee has not been paid within the rational terms given.
3. Report the customer as a Bad Debtor to the relevant financial institutions of Australia
Once authorised and registered as your tax agent with the ATO, all correspondence regarding your application must be handled directly by refundmysuper.com.au. Any measure taken by you, the customer, to make direct contact with the tax office without first consulting refundmysuper.com.au will be considered as a breach of contract and our relevant processing fee will still apply for all processing work completed by us during the application process.
By signing and completing our documentation:
You understand that you will be contacted by refundmysuper.com.au after using any of the online tax calculator(s). You can opt out of receiving any further correspondence by emailing info@refundmysuper.com.au.
You understand that refundmysuper.com.au will issue a refund estimation on receipt of your completed and signed forms. You understand that receipt of your completed documentation authorises refundmysuper.com.au to submit your application to the relevant tax office. Should you wish to cancel your application, you will contact refundmysuper.com.au immediately. You understand that while refundmysuper.com.au will make every effort to recall your application, this may not be possible.
Emails
All emails to the customer will be sent to the email address provided by the customer at registration. refundmysuper.com.au will expect that the customer will ensure there is sufficient space in his/her inbox to receive all emails and that the customer checks his/her email regularly – regularly being about three times a week.
Minimum Fee
refundmysuper.com.au has a minimum fee for each super refund application. Refundmysuper.com.au will provide information of the fee applicable per application per tax country.
For additional value-added services provided by efundmysuper.com.au to the customer, additional fees will be charged to cover associated administrative and management costs. Such additional services include, but are not limited to, document retrieval, personal number (e.g. TFN) verification, residency and non-residency document organisation where relevant, amendment preparation for previous returns, and certain payment options. For information about the fee for the additional services rendered for an individual case, the customer should email info@ebta.com.au. Refundmysuper.com.au will provide information of the fee applicable per customer case.
Refund Issuance
Refundmysuper.com.au will send the refund to the customer as agreed per communication with the customer.
Depending on the super being refunded, the usual method is by bank transfer. Super refunds received by bank transfer can be transferred to the customer’s account in any currency they choose. Customers may also opt to receive their Super refund by cheque, however in this case refundmysuper.com.au cannot guarantee that the cheque can be issued in the customer’s preferred currency. Customers wishing to receive their tax refund by cheque should notify Refundmysuper.com.au of the currency they wish to receive their cheque in as early as possible in the super refund process. Refundmysuper.com.au will contact the customer at the time of refund to offer different payment options and at this stage should be supplied with bank details for the refund transfer.
Refundmysuper.com.au will contact the customer at the time of refund to offer different payment options and at this stage should be supplied with bank details for the refund transfer.
Where refundmysuper.com.au receives the money from the super company, it will deduct its fee, plus necessary tax, from the amount sent to the customer.
Bank Charges
In the case of payment by cheque, refundmysuper.com.au has no control over the fees charged locally by banks in cashing the cheque. Refundmysuper.com.au has developed different payment methods in many markets in order to offer the customer a choice. Refundmysuper.com.au will inform the customer, to the best of its knowledge, what the local charges are by local banks. Refundmysuper.com.au will not be liable for any changes in local bank charges, any currency exchange rates by the banks or any time period that the bank takes to cash the cheque. Refundmysuper.com.au will apply an administration fee for the provision of additional payment options, which are highly administrative in nature. Refundmysuper.com.au informs the customer when the choice of payment option is offered.
refundmysuper.com.au will apply its Payment Options procedure to obtain the payment options choice of the client. Should the client fail to communicate his/her payment option choice before super refund is processed, refundmysuper.com.au will reserve the right to amend the of the Power of Attorney section and apply them at its discretion until the client reverts.
Some refund entitlements of the customer are not issued by the Tax Authorities in the form of a cheque, for example they are reimbursed by decreasing the tax liabilities or other financial liabilities of the client. Where such refund entitlements are organized by refundmysuper.com.au the total financial benefit to the customer arising from the work of refundmysuper.com.au will be used as the basis for the estimation of the fee due.
Refundmysuper.com.au Estimator
The refundmysuper.com.au estimator is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations provided by the refundmysuper.com.au online estimators are an indicator of what the customer may be entitled to based on the information inputted by the customer. Final amounts due to the customer will depend upon the information and data on actual documents submitted, the information made available and the decision of the ATO.
Communications
Unless requested to do otherwise by the customer, refundmysuper.com.au will advise current and past customers of:
· All new refunds that they may be entitled to as and when information becomes available from the ATO;
· All new services that they may avail of with refundmysuper.com.au;
· All new services offered by refundmysuper.com.au and associated companies.
Amendments to Terms and Conditions
From time to time, refundmysuper.com.au may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the web-site terms and conditions and customers are advised to check it regularly to receive these updates.
Agreement
The submission of a registration to refundmysuper.com.au, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.
Confidentiality and Data Handling
refundmysuper.com.au ensures that all client information is held as private and confidential. Information collected in writing and/or verbally for super refund filing services can and may be used for internal auditing purposes by refundmysuper.com.au and provided to the ATO for auditing purposes.
Customer Feedback
Should the customer like to query the quality of service delivered at any time, he/she is invited to email us at info@refundmysuper.com.au. We will guarantee that the email will be replied to within 48 hours.
